Last Updated: September 2026
These Terms & Conditions apply to bookings and services provided by Leeds to Manchester Airport Minibus Hire. By making a booking with us, you acknowledge that you have read and accepted these terms.
1. Booking Your Minibus
All minibus journeys must be booked in advance.
When making an enquiry, customers should provide accurate information regarding their journey, including the date, pickup location, destination, number of passengers, requested pickup time and any other relevant requirements.
A booking is not considered secured until the required deposit has been paid and the booking has been confirmed by us.
2. Deposits and Securing Your Booking
A deposit must be paid to secure your booking.
Once the required deposit has been received, the vehicle and transport arrangements can be reserved for the agreed booking.
All deposits are strictly non-refundable.
Customers should therefore make sure that their journey details are correct and that they intend to proceed with the booking before paying the deposit.
Failure to pay the required deposit may mean that the requested vehicle and date cannot be held.
3. Booking Information
Customers are responsible for providing correct information when making a booking.
This includes, where applicable:
- Date of travel
- Pickup address
- Destination
- Pickup time
- Number of passengers
- Return journey information
- Flight information for airport bookings
- Special requirements
Any changes should be communicated as soon as possible.
4. Changes to Bookings
We will make reasonable efforts to accommodate requested changes to an existing booking.
Changes to the travel date, pickup location, destination, passenger numbers or journey arrangements may affect availability and pricing.
A change is not confirmed until it has been agreed by us.
5. Cancellation by the Customer
Customers who need to cancel a booking should contact us as soon as possible.
Deposits paid to secure bookings are non-refundable.
Where other payments have been made in addition to the deposit, any applicable refund will depend on the circumstances and the terms communicated at the time of booking.
Nothing within these Terms & Conditions is intended to remove any legal rights that cannot lawfully be excluded.
6. Payment
Any remaining balance must be paid in accordance with the payment arrangements agreed when the booking is made.
Where a balance is due before the journey, it must be paid by the agreed deadline.
Failure to make an agreed payment may result in the booking being cancelled.
7. Prices and Quotations
Prices are based on the information supplied when the enquiry is made.
A quotation may take into account the journey distance, date, passenger requirements, pickup arrangements, destination and other relevant factors.
If the booking details change after a quotation has been provided, the price may also change.
A quotation is not confirmation of a booking until the required deposit has been paid and the booking has been accepted.
8. Airport Transfers
For airport journeys, customers should provide accurate flight information where requested.
Customers are responsible for checking their flight details and allowing sufficient time for airport check-in, security, baggage and other airport procedures.
Traffic, road closures, weather, congestion, accidents, airport conditions and other circumstances outside our control can affect journey times.
We will make reasonable efforts to carry out the journey as arranged, but an exact arrival time cannot always be guaranteed.
9. Flight Delays and Changes
Customers should notify us as soon as reasonably possible if a flight is delayed, cancelled, diverted or significantly changed.
Where flight information has been supplied to us, we will use it to assist with the journey arrangements where possible.
Any additional arrangements or costs arising from significant changes or extended delays will be discussed with the customer.
10. Passenger Numbers
Customers must provide the correct number of passengers when making a booking.
The number of passengers must not exceed the legal capacity of the vehicle booked.
If passenger numbers change, customers must contact us before the journey.
We cannot guarantee that additional passengers can be accommodated after a booking has been confirmed.
11. Luggage
Customers should provide accurate information about luggage where it may affect the suitability of the vehicle.
All luggage must be stored safely and must not obstruct passenger access, emergency exits or areas required for safety.
Unusually large, specialist or excessive luggage may not be accommodated unless this has been discussed and agreed in advance.
12. Pickup Arrangements
Customers should be ready at the agreed pickup location and time.
Customers must provide accurate pickup information and notify us promptly if there are changes.
Where a customer cannot be located at the agreed pickup point, reasonable efforts will be made to contact them.
Any waiting arrangements or additional charges will depend on the circumstances and any terms agreed for the booking.
13. Journey Times
Estimated journey times are provided as a guide only.
Road traffic, congestion, accidents, roadworks, diversions, weather conditions, airport congestion and other unforeseen circumstances may cause delays.
We cannot be held responsible for delays resulting from circumstances outside our reasonable control.
Customers travelling to an airport remain responsible for allowing sufficient time for their flight.
14. Driver Standards
Our services are provided by DBS-certified professional drivers.
Customers and passengers are expected to treat drivers with courtesy and respect throughout the journey.
Any abusive, threatening, intimidating or dangerous behaviour will not be tolerated.
15. Passenger Conduct
Passengers must behave responsibly throughout the journey.
The following are not permitted:
- Threatening or abusive behaviour
- Violence or intimidation
- Deliberate damage to the vehicle
- Interference with the safe operation of the vehicle
- Smoking where prohibited
- Illegal activity
- Behaviour that puts the driver, passengers or public at risk
Where behaviour creates a serious safety concern, we reserve the right to stop or terminate the journey where reasonably necessary.
16. Damage to Vehicles
Customers and passengers must take reasonable care of the vehicle.
Where damage is caused deliberately or through unreasonable behaviour, the customer may be responsible for reasonable costs associated with repairing the damage.
Any such claim will be considered according to the circumstances and applicable law.
17. Vehicle Availability
We will make reasonable efforts to provide the vehicle arrangements agreed for a booking.
In exceptional circumstances, including unforeseen mechanical problems or other operational issues, it may be necessary to provide a suitable alternative vehicle or make alternative arrangements.
Where this occurs, we will communicate with the customer as soon as reasonably possible.
18. Circumstances Outside Our Control
We will not be responsible for disruption caused by circumstances outside our reasonable control.
These may include:
- Severe weather
- Road closures
- Major traffic disruption
- Accidents
- Unexpected mechanical issues
- Airport disruption
- Public emergencies
- Industrial action
- Other unforeseen events
Where reasonably possible, we will communicate with the customer and take appropriate steps to minimise disruption.
19. Refusal or Termination of a Journey
We reserve the right to refuse or terminate a journey where continuing would create a serious safety concern.
This can include serious misconduct, violence, threats, dangerous behaviour, illegal activity or any other circumstance in which continuing the journey would not be reasonably safe.
20. Private and Group Journeys
Our minibus services may be used for airport transfers, private journeys, group travel, events, business travel and other agreed transport requirements.
The exact arrangements for each booking will depend on the details agreed with the customer.
21. Complaints
We aim to provide a professional and reliable service.
If you are dissatisfied with any aspect of your booking or journey, please contact us as soon as possible and provide the relevant booking details and an explanation of the issue.
We will review complaints fairly and aim to resolve legitimate concerns wherever possible.
22. Website Information
We make reasonable efforts to keep information on this website accurate and up to date.
However, service information, availability and other website content may change from time to time.
Where specific arrangements have been agreed and confirmed with a customer, those booking arrangements will take precedence over general website information.
23. Privacy
Personal information provided to us in connection with enquiries and bookings will be handled in accordance with our Privacy Policy.
Our Privacy Policy explains how personal information is collected, used and handled.
24. Website Use
This website must not be used for unlawful purposes or in a way that could damage, disrupt or interfere with its operation.
Website content must not be reproduced or commercially used without appropriate permission.
25. Legal Rights
Nothing in these Terms & Conditions is intended to exclude, restrict or limit any liability or statutory rights that cannot legally be excluded or limited.
Where applicable, customers retain their rights under UK consumer protection legislation.
26. Changes to These Terms & Conditions
We may update these Terms & Conditions when necessary to reflect changes to our services, business practices or legal requirements.
The latest version will be published on this website together with the relevant update date.
27. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any dispute will be dealt with under the applicable laws and jurisdiction of England and Wales.
28. Contact Us
Leeds to Manchester Airport Minibus Hire
Telephone: 07360 534 122
WhatsApp: 07514 441475
Email: contact@leedstomanchesterairportminibushire.co.uk
For bookings, changes, cancellations or questions regarding these Terms & Conditions, please contact us using the details above.